1. Order Processing

• All orders are processed within 1–2 business days after confirmation.
• Orders are not processed or shipped on weekends or public holidays.
• In case of high order volume, processing may be slightly delayed.

2. Shipping Methods & Delivery Time

We offer the following shipping options:

• Standard Shipping: 5–7 business days (Free or fixed rate)
• Express Shipping: 2–3 business days (additional charges apply)
• International Shipping: 7–14 business days (rates vary by location)

Delivery times are estimates and may vary depending on your location and courier service.

3. Shipping Charges

• Shipping charges are calculated at checkout based on your location and selected shipping method.
• Free shipping (if applicable) will be clearly displayed during checkout.

4. Order Tracking

• Once your order is shipped, you will receive a tracking number via email or SMS.
• You can track your order through the courier service provider.

5. Shipping Delays

We are not responsible for delays caused by:

• Courier service disruptions
• Weather conditions
• Customs clearance (for international orders)
• Incorrect shipping information provided by the customer

6. Incorrect Address

• Customers must ensure all shipping details are correct.
• We are not responsible for orders delivered to incorrect addresses provided at checkout.
• Additional charges may apply for re-shipping.

7. Damaged or Lost Packages

• If your order arrives damaged, please contact us within 48 hours with photos as proof.
• If your package is lost in transit, we will assist in resolving the issue with the courier.

8. International Shipping

• Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
• Delivery times may vary due to customs processing.

9. Contact Us

If you have any questions regarding shipping, please contact us through our website or official email.